Warranty, Shipping- Delivery times & returns

LIMITED WARRANTY

Nothing in this warranty purports to limit, modify, take away from, disclaim, exclude or suspend any mandatory warranty requirements provided or non-excludable statutory rights you may have under the law. This warranty gives you additional protection for your RCore product, as delivered new in its packaging to the original end-user purchaser (“Product”), subject to the exclusions, terms and conditions herein.
This Product is warranted for the specified Warranty Period (thirty days) from the date of original retail purchase against defects in quality and materials under normal, non-commercial use.
Unless otherwise specified, this warranty only covers the defects in material, design and workmanship of the hardware components of the Product as originally supplied.
This limited warranty is valid worldwide and only applies to Products manufactured by or for RCore that can be identified by the original “R” trademark, trade name or logo affixed to them, and purchased from our online store.
This warranty is not transferable.
For the avoidance of doubt, minor imperfections within design specifications and that do not materially alter functionality of the Product are not considered a defect under this warranty.
If any section, provision, clause, sentence or part thereof of this warranty is held to be void, invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remainder shall not in any way be affected or impaired thereby.

** What that means
The above means that we’ll do our best to keep our customers happy. If something bad happens to your grip due to our fault, we’ll sort it out for you!

CUSTOM ORDERS

All the RCore products (except the Stock grips and The Core Series) are made to the specifications of the customer. Material, angles, handedness, pattern, and lifeline ridge are chosen to accommodate your request. Since the products are custom made specifically for you it takes us some days to complete the manufacturing of an order.

 

SHIPPING TIME 

The estimated shipping time (the time we need to fully process an order and prepare the parcel) for the plastic grips is 5 business days, for the glass grips 10 business days and for the wooden grips 15 business days but that always depends on how many orders are ahead of yours.

 

DELIVERY TIME

We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We are located in Thessaloniki, Greece. We ship all around the world with UPS and Greek Post. Generally, it takes 1-3 business days for the UPS Express Saver delivery, 5-7 business days for the UPS Standard delivery and 15-25 business days for the Greek Post delivery. However, the delivery time might vary for some destinations and unexpected delays may occur. 
We do our best to provide you with accurate shipping and delivery times on all our designs, but please note that these times are estimates only. All listed shipping times are only applicable to business days (which excludes weekends and major Greek holidays). Once your order is ready to be shipped, it will be carefully packed in our signature packaging and delivered to your specified address with no hassle at all. Please note that RCore does not deliver to Post Boxes.

 

DUTIES/ TAXES

Import duties and taxes may apply depending on the country of destination, RCore is not responsible for such charges.

RETURN/ REFUND POLICY

Since our grips are all custom they are non-refundable and cannot be returned. Moreover, replacements with different materials/ designs are not possible. However, while we try our very best to provide quality products that you will love, we understand there are some circumstances in which there is an issue with a purchased product. If you receive a defective, damaged or incorrect product, please contact us immediately at [email protected] to help you in an orderly manner. Customers are responsible for return shipping (Important note: Import duties and/or taxes must be handled by the customer). Items should be returned in their original packaging. We strongly suggest mailing your return with tracking services. RCore is not responsible for lost packages in transit to be returned.

CANCELLATION POLICY

If you should need to cancel your order for any reason, please inform us immediately at [email protected]

RCore retains the right to refuse or cancel and refund any order by a customer who is being rude, disrespectful to our staff and/or unreasonable about their order. If we do make an error, we will correct it as quickly as possible.

CONTACT US

Should you have any questions, please contact us at [email protected] Thank you.