Nothing in this warranty purports to limit, modify, take away from, disclaim, exclude or suspend any mandatory warranty requirements provided or non-excludable statutory rights you may have under the law. This warranty gives you additional protection for your RCore product, as delivered new in its packaging to the original end-user purchaser (“Product”), subject to the exclusions, terms and conditions herein.
This Product is warranted for the specified Warranty Period (thirty days) from the date of original retail purchase against defects in quality and materials under normal, non-commercial use.
Unless otherwise specified, this warranty only covers defects in material, design, and workmanship of the hardware components of the Product as originally supplied (Read how to take care of your grip here).
This limited warranty is valid worldwide and only applies to Products manufactured by or for RCore that can be identified by the original “R” trademark, trade name or logo affixed to them, and purchased from our online store.
This warranty is not transferable.
For the avoidance of doubt, minor imperfections within design specifications that do not materially alter functionality of the Product are not considered a defect under this warranty. All products are tested/fitted to our own original risers. We cannot accept liability for tolerances of other manufacturers that are completely out of our control.
If any section, provision, clause, sentence or part thereof of this warranty is held to be void, invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remainder shall not in any way be affected or impaired thereby.
What that means
The above means that we’ll do our best to keep our customers happy. If something bad happens to your grip due to our fault, we’ll sort it out for you!
All the RCore products are made to the specifications of the customer.
Material, angles, handedness, pattern, and lifeline ridge are chosen to accommodate your request. Since the products are custom-made specifically for you, it takes us some days to complete the manufacturing of an order from start to finished product.
Because this piece is custom-made to your exact specifications, materials are secured, and production begins exactly one business day after order placement.
Cancellation Window: You may cancel your order within one business day for a full refund. After the cancellation window expires, no cancellations, returns, or refunds will be accepted, as your unique item will already be in production.
The estimated shipping time (the time we need to fully process an order and prepare the parcel) for the plastic grips is 5 business days, for the glass grips 10 business days, for the automotive grips 10 business days and for the wooden grips 15 business days but that always depends on how many orders are ahead of yours.
Colors are subject to change depending on available pigments/dyes and may be affected by UV light over time. Colors of grips in the gallery do not always correspond to current colors. Please consult the materials page for current hues/colors available.
Our couriers do not deliver packages to P.O. Boxes or 3rd-party shipping companies. For any such requirement, please contact us first to determine if it is possible and if there would be extra charges.
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We are located in Thessaloniki, Greece. We ship worldwide via DHL Express and DHL Global Mail*. Generally, the estimated delivery time for DHL Express is 1–3 business days for the EU and UK, and 3–5 business days for the rest of the world. For DHL Global Mail, delivery can take up to 15 business days. Please note that delivery times may vary depending on the final destination, and unexpected delays can occasionally occur due to customs clearance or other unforeseen circumstances.
We always do our best to provide you with accurate shipping and delivery times on all our designs, but please note that these times are estimates only. All listed shipping times are only applicable to business days (which exclude weekends and major Greek holidays). Once your order is ready to be shipped, it will be carefully packed in our signature packaging and delivered to your specified address with no hassle at all. Please note that RCore does not deliver to Post Boxes.
Please note that while we do everything to serve you promptly, the shipping companies do not accept any liability for delays. We cannot be held accountable for any delays by the shipping companies and cannot refund orders that are delayed, unless declared lost by the shipping company.
*DHL GlobalMailDHL Global Mail is an international shipping solution powered by DHL in collaboration with national postal networks worldwide. Every shipment includes online tracking for your peace of mind. Please note that all displayed shipping times are estimates rather than guarantees, as actual delivery speed depends heavily on your country’s local postal service efficiency. Additionally, deliveries to rural, remote, or island locations often involve extra transit steps and may require additional time.
Important Note on Lost Packages: Please be aware that regarding lost Global Mail packages, because final delivery is handled by local postal systems, in the rare event that a package goes missing, full tracing or recovering the shipment is not always possible with this service option.
Import duties and taxes may apply depending on the country of destination, RCore is not responsible for such charges.
Since our grips are all custom they are non-refundable and cannot be returned/refunded. Moreover, replacements with different materials/ designs are not possible.
All products are manufactured in Greece and as such, sales are governed by Greek and EU laws.
Our products are made to the specifications of the customer and as such , they are non-returnable as described here: https://www.gov.gr/en/sdg/consumer-rights/consumer-rights-and-guarantees/general/right-of-cancellation (article 4.5)
If you receive a defective, damaged or incorrect product, please contact us immediately at [email protected] to help you in an orderly manner. Customers are responsible for return shipping (Important note: Import duties and/or taxes must be handled by the customer). Items should be returned in their original packaging. We strongly suggest mailing your return with tracking services. RCore is not responsible for lost packages in transit to be returned.
Shipping, tariffs and duty taxes are non refundable. In case of a return/refund you must request any tariffs applied to your purchase by your customs office/government
Our grips are custom made to order and can not be restocked. But if you should need to cancel your order for any reason, prior to shipping, please inform us immediately at [email protected].
RCore retains the right to refuse or cancel and refund any order by a customer who is being rude, disrespectful to our staff and/or unreasonable about their order. If we do make an error, we will correct it as quickly as possible.
Should you have any questions, please contact us at [email protected]. Thank you.